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They are being difficult at the moment... You just don't know the character of a dealer until you tell them they did something wrong and ask for money.
Subject: I have a question about using my item or I want to send the seller a message: chubby_charlies sent a message about Audrey Hepburn American Film Debut ORIGINAL 1952 Photo Secret People Ballet #351283016885
Sent Date: Jan-26-15 14:43:13 PST
I hate when this happens but it looks like a wet package was set on the package of the still and moisture got to the still in a small spot. It doesn't take away a lot from the still as it can be framed but it is no longer in the mint conditioned it appeared to be in. Any thoughts on a partial refund? -Charlie
Hi--we will leave it up to you whether or not you feel it is fair for us to pay for the obvious carelessless of USPS.
If you would like a partial refund let us know what you feel is fair and we will comply with your wishes as we do not want to receive neg. or neutral feedback for something that was not the fault of our shipper.
Sorry that happened. We have been in business now for 15 years and this is the first time we have had an item water damaged.
Subject: Re: I have a question about using my item or I want to send the seller a message: chubby_charlies sent a message about Audrey Hepburn American Film Debut ORIGINAL 1952 Photo Secret People Ballet #351283016885
Sent Date: Jan-26-15 17:02:10 PST
Although I appreciate you putting the ball back in my court, you could have packaged the item to avoid the water damage. I simple plastic sleeve would have prevented the damage. I've had packages from another dealer packaged so well that even though it was left out in the rain and soaked - nothing got wet.
So at this point I do think that you should pay for not being prepared for the carelessness of the USPS... I think a $7.50 partial refund is fair.
Like I said it is not a total loss or even all that bad but it now has a water bump and texture from where the water hit the still. It was in perfect condition when I bought it and you sent it and now it is not.
Hi--please send a photo of the damage to the front of the photo as any damage seems to be hidden by the light flash reflections in the photo you sent.
I need to show the damage to the photo to my consigner to authorize a partial refund.
Problem is you can't really capture the water spot. These photos pop up quite a bit, I might just send it back...
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