Well it was meant to be a mint condition quad (this was in the description) and probably was until it was sent in the post as the ends have been damaged due to moving around in the tube. I kindly asked the seller to package it in a particular way - rolled in kraft paper, rolled smaller than the inside of the tube - pretty much EMP style. They assured me they were a poster collector and everything would be alright. Well they used a strong tube, but there was only newspaper on either end of the poster and gaps between this and the end of the tube - so it danced around in the tube all the way from the UK
So I really don't want the poster, I paid for a mint one and don't want anything less.
Ironically I bought from the same seller a year ago except they were using a different ebay id (same paypal address) - I also received a damaged poster. But I just excepted a $10 refund and the paypal case was closed (I basically did not have a clue on what to do)
The seller has good feedback (there were a couple of negatives on the old ID and some neutral) so either I am to fussy or just out of luck.
Any guidance much appreciated team! Obviously I will contact the seller and state my concerns but do I
1) Click on Return button in Purchase History
2) When do I raise a Paypal case and how should I proceed with it ?
I would like to return the item for a full refund (including original postage and return postage)