Why do people use Hotmail?

John

I have a number of customers who use Hotmail for their emails. Hotmail seems to routinely and randomly block genuine emails. Some get through, some don't. Customers often think that sellers are not replying to their emails only to find that the replies have either gone to their spam folders or been completely blocked. If you are using Hotmail, I would recommend getting something else for your emails.

Bruce

Amen, brother! There is also Earthlink and while those two are the worst, there are other bad ones.

We even have a few people still on AOL!

We have never had the slightest problem with anyone with a gmail account.

Sven

How is yahoo from experience john , bruce?

Charlie

I keep hotmail, yahoo and gmail addresses... Hotmail was my first almost 20 years ago.  Can't really switch.  I've never had a huge problem. I run it through outlook and have folders setup.  So for example anything with emovieposter.com goes into a folder...

John

Yahoo and gmail seem to be OK but Hotmail is a joke. A customer has emailed me three times over the last few days. I have replied to each and even used different email address to contact him but he hasn't received any of the emails and in his latest email he has asked why I hadn't replied.

Matt

I use Hotmail, never really had a problem in 20 or so years. I have a heap of folders as well.

John

Well, the thing is that you often don't know if you are missing emails.

Matt

But you've found out that you have missed emails. I've never had that problem. There are many ways to contact a person and never once has someone said to me  "I tried multiple times to contact you"

David

Never had a problem (that I am aware) with Hotmail, I had a few issues with GMail hitting my outgoing emails from the @vintagemovieposters.com.au usually caused because they/it thinks you are a spammer, but these can be fixed by sorting it out directly with Gmail directly to fix the issue

John

Matt said: There are many ways to contact a person and never once has someone said to me  "I tried multiple times to contact you"

There is actually no way that I know of contacting the customer who is sending me emails through hotmail. He keeps sending them, I keep replying, he keeps asking me why I dont reply.

theartofmovieposters

cause it's free and easy...

I have a Hotmail account, and I don't think the issue is Hotmail.

I don't treat that email address any difference than my personal one...check junk mail...add email addresses to safe sender list...All about the user.

Charlie

John said:

Matt said: There are many ways to contact a person and never once has someone said to me  "I tried multiple times to contact you"

There is actually no way that I know of contacting the customer who is sending me emails through hotmail. He keeps sending them, I keep replying, he keeps asking me why I dont reply.

Maybe it's your email???

John

Charlie said:

John said:

Matt said: There are many ways to contact a person and never once has someone said to me  "I tried multiple times to contact you"

There is actually no way that I know of contacting the customer who is sending me emails through hotmail. He keeps sending them, I keep replying, he keeps asking me why I dont reply.

Maybe it's your email???

Not sure what you mean. I just hit the reply button and Hotmail blocks the messages. It doesn't happen all the time. I think it is an issue with their spam filters because, as Bruce says, there seems to be no similar problems with other servers.

John

More problems with Hotmail. I have sent three emails to a customer about an enquiry and he keeps sending messages saying "why don't you reply to my emails?" Out of desperation, I finally managed to contact him by sending a paypal money request! To those of you who say you don't have any problems with Hotmail, you really have no way of knowing if you are missing genuine emails.

David

Possibly your server is being marked as a source of spam, or your IP address or your domain or your email.

Check here

• multi.valli.org/lookup.  Checks 120+ blacklists. 
   
• www.mxtoolbox.com/blacklists.aspx. Enter the email service IP addresses and mxtoolbox checks about 46 blacklists.  
   
• www.dnsstuff.com/tools. You can check your IP address and your domain.
   
• www.dnsbl.info. (Domain Name System Blacklist). Free service. Checks about 88 blacklists.

You can also go the extra hard step by not allowing these 'free' email accounts register on your site, very few people don't have a 'proper' one.

The reality is the FREE email service have very harsh spam detection as a method to 'protect' their clients, theirs is a catchall service which is less selective than private services offered by other hosts. The frustrating thing is most spam comes from gmail, outlook.com and hotmail housed accounts because as soon as they are reported and shut down they open up another one.

John

Thanks David

papergatherer

I've had a hotmail account for years and never had a problem with sent emails, missing emails, or not receiving them. I don't use it as much now, but it's there when i need it.